Strenght Grows From Weakness

A jobless man applied for the position of 'office boy' at a very big firm. The HR manager interviewed him, then a test: clean the floor. "You are hired" he said, give me your email address, and I will send you the application to fill, as well as when you will start. The man replied "I don't have a computer, neither an email". I am sorry, said the HR manager, if you don't have an email that means you do not exist. And who doesn't exist, cannot have the job. The man left with no hope at all. He didn't know what to do, with only $10 US in his pocket.

He then decided to go to the supermarket and buy a 10 KG Tomato crate. He then sold the Tomatoes in a door to door round. In less than two hours, he succeeded to double his capital. He repeated the operation 3 times, and returned home with $60 US. The man realized that he can survive by this way, and started to go everyday earlier, and return late. Thus, his money doubles or triples every day. Shortly later, he bought a cart, then a truck, and then he had his own fleet of delivery vehicles.5 years later, the man is one of the biggest food retailers in the US. He started to plan his family's future, and decided to have a life insurance. He called an insurance broker, and chooses a protection plan. When the conversation was concluded, the broker asked him his email. The man replied: 'I don't have an email'. The broker replied curiously, you don't have an email, and yet have succeeded to build an empire. Do you imagine what you could have been if you had an email? The man thought for a while, and replied: an office boy! Lol!

The most frustrating part of every trip outside the country for me is my return trip back to Nigeria. Especially when you are travelling in a flight filled with Nigerians, it is always dramatic. From the overweight loads we carry, the banters we throw in the plane, the unnecessary claps when the plane lands (this is really very annoying!), the rush to get out of the plane when it touches the ground, even when it has not fully stopped, the rush through passport control and then the long wait for your luggage! You will be lucky to spend less than 2 hours at the airport between arrival and when you finally leave! There is always one question uttermost on my mind “Why are we the way we are”? The sad truth is that most of us are getting so used to it. People excuse these things away as our “weakness”. They give reasons why it won’t work here. We focus a lot on these “weaknesses” and never think of how to turn them into strengths. Most developed nations of the world became great by actually turning their biggest weaknesses into their greatest strengths. I will leave this discussion for another day and time. However, this theory is as true for nations as it is for individuals! We can turn our weaknesses into our greatest strengths.

Consider the story of a 10-year-old boy who decided to study judo despite the fact that he had lost his left arm. The boy began lessons with an old Japanese judo master. The boy was doing well, so he couldn't understand why, after three months of training the master had taught him only one move. "Sensei," the boy finally said, "Shouldn't I be learning more moves?". "This is the only move you know, but this is the only move you'll ever need to know," the sensei replied. Not quite understanding, but believing in his teacher, the boy kept training.

Several months later, the sensei took the boy to his first tournament. Surprising himself, the boy easily won his first two matches. The third match proved to be more difficult, but after some time, his opponent became impatient and charged; the boy deftly used his one move to win the match. Still amazed by his success, the boy was now in the finals. This time, his opponent was bigger, stronger, and more experienced. For a while, the boy appeared to be overmatched. Concerned that the boy might get hurt, the referee called a time-out. He was about to stop the match when the sensei intervened. "No," the sensei insisted, "Let him continue." Soon after the match resumed, his opponent made a critical mistake: he dropped his guard. Instantly, the boy used his move to pin him. The boy had won the match and the tournament. He was the champion.

On the way home, the boy and sensei reviewed every move in each and every match. Then the boy summoned the courage to ask what was really on his mind. "Sensei, how did I win the tournament with only one move?" "You won for two reasons," the sensei answered. "First, you've almost mastered one of the most difficult throws in all of judo and second, the only known defense for that move is for your opponent to grab your left arm." The boy's biggest weakness had become his biggest strength! "

I like the way Ralph Waldo Emerson summarizes it. “Our strength grows out of our weaknesses.”

Living On The Coke Side Of Life

About this time last week, while on vacation in Atlanta Georgia, I had the opportunity of following the story of one of the world’s biggest and most popular brands. Several things interested me about this brand. This brand has travelled to more places in the world than the gospel of our Lord Jesus Christ. It’s in more hands than the Bible. It has penetrated into cities, towns and villages that the gospel has not dared! It is perhaps the largest consumer of glass in the world today. This brand is sustaining several glass factories and sugar plantations around the globe today – perhaps the largest consumer of both. I am sure you can guess the brand I am talking about now. I am talking about Coca-Cola. Coca Cola sells 1.4 billion servings each day. You could show someone a Coke can and they'll be able to tell you what it is, even if they live in Tokyo. No other brand is as recognizable as Coke is.

This brand has travelled to more places in the world than the gospel of our Lord Jesus Christ. It’s in more hands than the Bible

A visit to the World of Coca-Cola Centre will be inspiring for anyone. You will practically see how this dream, and this product evolved to be a world brand and then you ask yourself – why not me; why not now? A friend of mine always put it in a nice way – if not now, when. If not me, then who!

It was in 1886, and in New York harbour,workers were constructing the Statue of Liberty. Eight hundred miles away, another great American symbol was about to be unveiled. Like many people who changed history, John Pemberton, a civil war veteran, and Atlanta pharmacist (yes, pharmacist!), was inspired by simple curiosity. He loved thinkering with medicinal formulas, and one afternoon, searching for a quick cure for headaches, he stirred up a fragmant, caramel-coulored liquid in a three-legged pot. When it was done, he carried it a few doors down to Jacob’s pharmacy. Here, the mixture was combined with carbonated water and sampled by customers who all agreed – this new drink was something special. So, Jacob’s pharmacy put it on sale for five cents a glass. Pemberton’s bookkeeper Frank Robinson named the mixture Coca-cola, and wrote it out in his discticnt script. To this day, Coca-cola is written in the same way.

If not now, when. If not me, then who!

About nine servings of the soft drink were sold each day. Sales for that first year added up to a total of about $50. The funny thing was that it cost John Pemberton over $70 in expanses, so the first year of sales were a loss.

There are a couple of lessons to draw out from the Coca-Cola story

Start with what you have

This is one of the prominent things in the Coca-Cola story. Sometimes, we are bugged down by trying to figure out all the tiny details before starting anything. We want to have everything ready to go before we take any step. Most times, we focus on what we don’t have rather than what we have. Pemberton started the Coca-Cola company with what he had – a formula. At that time, he didn’t have any business or marketing experience. He could have held back because of the many things he didn’t have but he didn’t.

There’s a story that explains this in a deeper way in God’s word. In II Kings 4: 1-7,there is an account of a woman that shows the power of starting with what you have. The woman, a widow, had a peculiar problem. He late husband left her and her sons huge debts to pay! And as far as she was concerned, she didn’t have the wherewithal to pay these debts. She did what was very logical to do – she ran to the man of God for help (since he husband was also a prophet when he was alive). I am sure she was expecting a display of a miracle. However, the man of God asked a very instructional question

“Elisha said, "I wonder how I can be of help. Tell me, what do you have in your house?" "Nothing," she said. "Well, I do have a little oil."

As far as she was concerned, she had nothing, except a little oil. Guess what? That little oil was enough to get what she wanted. This woman was focusing on what she didn’t have. The man of God drew her attention to what she had! What do you have? May I challenge you to start with that, and then see how you attract and get what you need.

Don’t be afraid to fail

In case you are not aware, Coca-Cola did not make any profit in the 1st year! First year sales closed at a loss. Infact, Pemberton, who invented the mixture, died 2.5 years after his discovery. However, the seed of greatness for this brand has been sown and just needed time to germinate.

One of the best lessons I ever learned was that it was OK to fail. It is OK to make mistakes. Failure has a wonderful way of teaching you lessons, sometimes very painful lessons, that you can use the next time you tackle a problem. You may not learn the lesson the first time, or the second, or fifth time, but eventually each failure will teach you something you can use later.

Don’t be afraid to fail. Every successful person has failed at some time. Everybody that plays it safe, they’re never going to fail, but they’re never going to be a big success,”

How did I learn this? By recognizing one crucial thing – no one starts off being the best at something. All the greats of anything did it through hard work, something you can read about in Malcolm Gladwell’s Outliers and his 10,000 hours idea (that to truly master something you need to spend 10,000 hours on it). And you know what? The first thousand hours were probably filled with failures.“Don’t be afraid to fail. Every successful person has failed at some time. Everybody that plays it safe, they’re never going to fail, but they’re never going to be a big success,” said Peter Kim, Hudson Jeans CEO, requoted from a Los Angeles Times article.

(To be continued)

Longitude And Attitude

A recent survey of consumers shows that customers frequently quit a business for the following reasons.

1 percent - die
3 percent - move away
5 percent - other friends
9 percent - competitive reasons
14 percent - product dissatisfaction
68 percent - indifferent attitude of employee

Sixty-eight percent of all lost business results from the indifferent, uncaring attitudes of employees toward customers. Developing and maintaining a positive attitude toward yourself, your customers and your job is the first step to developing excellent sales techniques.

The President of the Bank of America told the following story which took place some years ago.

The Los Angeles branch of the Bank of America is housed in multilevel building with a parking structure on its lower floors. The large sky scrapper housed many businesses. For many years, customers using the bank would not be charged for parking if they simply presented a ticket to the teller for validation with any transaction.

Over the years however, people began abusing the privilege by making small or insignificant transactions at the bank, then spending the rest of the day shopping at other businesses in the building. Due to frequent infractions by shrewd customers, the bank reluctantly discontinued the privilege of validating tickets for free and unlimited parking. Validated tickets will henceforth be charged at a discounted hourly rate.

One morning, an elderly man dressed in jeans and a flannel shirt waited his turn in a long line of customers. The line slowly inched its way forward, until he made his way to the next open teller’s booth. The man made a small deposit and presented his parking ticket for validation. The teller stamped his ticket and informed him that he’ll have to pay a small amount for the parking. “Why? You’ve never required this before.” The elderly customer replied. The teller, faced with a crowded bank full of impatient customers, snapped, “Well, that’s the new rule. I don’t make them. I just dish them out.” “But I’ve been a customer in the bank for many years” the man persisted. “The least you can do is to validate it like you used to.” “You heard me, Mister. You got a problem with that, see the manager. I have a lot of people waiting behind you. If you could move along, that would make this morning go a little easier.” The flannel shirted gentleman made his way to the end of the long line of waiting customers, and once again inched his way back towards the teller’s booths. When he finally arrived, he approached the first available teller, withdrew $4.2million and went across the street to deposit it in another bank.

The teller’s attitude cost the bank $4.2 million! Never underestimate the destruction that can be wrought by a poor attitude.

I will pay a man more for his attitude and his ability for getting along with others

- John D. Rockfeller

Some months ago, I had an experience with a taxi driver. He picked me up in front of my hotel room to see a friend in what I’ll later find out to be the remote part of town. We agreed on a price (which in my opinion was already of the high side) and then we set off. We spent over 30 minutes trying to locate the place all to no avail. Netweork was bad there also so I could call. This guy kept turning, reversing and asking people for the place. There was not a single time in the trip when he complained! Not once. Even when I gave up and told him to head back to the hotel, he insisted we try one more time. That was when we were able to locate our destination. The guy opined that since it was already late, he’ll wait and pick me up if I didn’t mind. “Of course not” I told him. Throughtout the time I was with him, he left a positive impression on me about having the right attitude. I wouldn’t have been too surprised if he went on and on complaining. I was already doing that! When he dropped me at the hotel, he asked me to please add some money on top of our previous arrangement. I paid him more than double what we agreed and still felt I had not paid him enough. I wasn’t paying for the ride. I was paying for his attitude!

Attitude can make or mar your business. As a manager or an entrepreneur, you need to be careful who works for you and with you. My advice is that you value attitude even more than skills. Your employees attitude is even more important that technology. John D. Rockfeller once said, “I will pay a man more for his attitude and his ability to get along with others than for any other skill he may possess”.

Yesterday evening, after closing from work and on my way home, I met an old friend. He was so happy and elated to see me. We were chatting about life and what he is currently doing. A few minutes before he alighted from my car, he told me this “ Do you remember the message you shared with me on “how not to negotiate on an empty stomach”? It has kept me away from trouble and kept me focused. Thank you so much sir”. Such conversations always leave me happy for the rest of the day! For me, one of the things that excite me is the testimony of a changed life

Will you please permit me to share with you what I shared with this friend a few months ago? I have shared this in a few meetings /seminars and the result has been the same – people wish that I shared it earlier before they took some decisions in their lives. One Professor of Medicine came to me the 1st time I shared this and said “That was powerful. I was so blessed. I wish I heard this 1 week ago. I just finished a negotiation, and after hearing you, I am sure I could have done better”. Okay, let’s see what I am talking about

Every single second of the day, we are all involved in negotiations. You may not realize it, but you are involved in thousands of both formal and informal negotiations everyday. We are all product of negotiations. You wouldn’t be here in this world if there was no negotiation between your mum and your dad! If you got up from your bed today (and I bet you did), your were involved in a negotiation. You had a choice to continue in bed but you gave up this “pleasure” for something.

We are all product of negotiations. You wouldn’t be here in this world if there was no negotiation between your mum and your dad!

In negotiations, you give up what you have to get what you want. Someone has time and needs money. Another have money and needs time invested to do a work. Negotiation takes place when they each give what they have to get what they want.

Negotiations are very important because they determine your future. There are several negotiations taking place that has a direct effect on your future. Infact, the quality of your life tomorrow is dependent on the negotiations you are making today. While going through my notes earlier in the week, I came across a negotiation I read about and studied some years ago and the lessons I learnt from this account. This negotiation is documented in the holy creed. Can you spare a moment to read it?

“And Jacob said, Sell me this day thy birthright. And Esau said, Behold, I am at the point to die; and what profit shall this birthright do to me?”

This verse is very rich. Here, a negotiation took place. Very informal negotiation. Right in the family compound. But with far reaching consequences. Esau, the older of the twins in question had gone hunting earlier in the day and returned home with nothing to show for it. Jacob on the other hand was at home and he had cooked a stew. Now, Esau returned home hungry. He needed food. He had the birthright. Jacob had food. He needed the birthright. So, a negotiation proposal was put forward by Jacob. What a proposal it was.

From this negotiation account, there are very vital lessons to learn

1. Do Not negotiate on an empty stomach

Avoid negotiating when you are hungry or tired. It put’s you at a disadvantage. Many great footballers had sold their future to their managers by signing contracts when they were “hungry”. For a young man coming from a club in Africa paying him $1000 a month, a juicy contract of $10,000 a month in Europe sounds too good to be true. Without studying the contract papers, he puts pen to paper immediately only to find out he had sold his future to his agent/manager. He negotiated on an empty stomach. He will realize later in future what a terrible negotiation he had made. A young girl who is “hungry” for a job negotiates away her virginity only to realize the colossal loss. What a shame.

2. Do Not Underestimate what you have

I said earlier on, that in negotiations, you give what you have to get what you want. In the story we are considering, Jacob simply underestimated the value of what he had. He had the birthright and the blessings associated with it. However, it meant nothing to him. His value system was wrong. According to him, stew was much more valuable than his birthright! Before you point accusing fingers at Esau, how is your value system? Are you underestimating what you’ve got? Do you value your skills and talents?


3. Do Not “overvalue” your problem

There is no problem that you currently have that is peculiar to you. The worst damage you can do to yourself when you are negotiating is to over value your problem. Look at what Esau said “ …I am about to die…” The truth is that that was far from the truth. He wasn’t about to die. Worse case, he had missed breakfast and lunch for that day. There is no way that can equal “near death”. He was overestimating his situation. No wonder he couldn’t negotiate down. Listen to some people talk about their problem/situation and you will know they are magnifying the problem. During negotiations, you will have the advantage when you learn not to overstate your problem

4. Negotiate Down

In the above negotiation, Esau didn’t do anything to negotiate Jacob’s offer down. He could have at least tried. If I were in his shoes, I would have tried negotiating for dinner for the rest of my life if I needed that food that badly. At least, dinner for the rest of his life in exchange for the birthright (though still a foolish choice) would have been a far better deal that just a one time stew. Beat the offer down. Negotiate down.

Winners do today what others won’t do, in order to have tomorrow what others won’t have.

5. Negotiate for the Future

Whatever you do, please negotiate for the future. Don’t only look out for what you will gain/lose in the immediate present. Look out for the future. What will be the consequence of the negotiation you are doing doing now on your future. Friends, I have since realized that the future is less expensive than the present. It makes a lot of sense to buy the future now. It pays to negotiate for the future now than later. A friend once told me how he spent his 1st salary of 70,000 naira. He invested 35,000 to buy a sophisticated phone and 35,000 to buy IBTC shares. He took a stock of both purchase 4 years after. The phone he bought was stolen 3 months after. The shares he bought is now worth over 250,000! Buy the future. Negotiate for the future. Winners do today what others won’t do, in order to have tomorrow what others won’t have.

In the negotiation we are looking at, it was like nothing happened afterwards. Negotiation completed. Both parties went their separate ways. However, the result of that negotiation that took place in the family compound had far reaching consequences. Esau sold his birthright….his blessings. He later sought for it with tears, but it was too late. He sold out his future while enjoying the present. Winners will rather forfeit a prefect present in order to create a perfect future. Do you want to be one?

Selah!

Longitude And Attitude ?

A recent survey of consumers shows that customers frequently quit a business for the following reasons.

1 percent - die
3 percent - move away
5 percent - other friends
9 percent - competitive reasons
14 percent - product dissatisfaction
68 percent - indifferent attitude of employee

Sixty-eight percent of all lost business results from the indifferent, uncaring attitudes of employees toward customers. Developing and maintaining a positive attitude toward yourself, your customers and your job is the first step to developing excellent sales techniques.

The President of the Bank of America told the following story which took place some years ago.

The Los Angeles branch of the Bank of America is housed in multilevel building with a parking structure on its lower floors. The large sky scrapper housed many businesses. For many years, customers using the bank would not be charged for parking if they simply presented a ticket to the teller for validation with any transaction.

Over the years however, people began abusing the privilege by making small or insignificant transactions at the bank, then spending the rest of the day shopping at other businesses in the building. Due to frequent infractions by shrewd customers, the bank reluctantly discontinued the privilege of validating tickets for free and unlimited parking. Validated tickets will henceforth be charged at a discounted hourly rate.

One morning, an elderly man dressed in jeans and a flannel shirt waited his turn in a long line of customers. The line slowly inched its way forward, until he made his way to the next open teller’s booth. The man made a small deposit and presented his parking ticket for validation. The teller stamped his ticket and informed him that he’ll have to pay a small amount for the parking. “Why? You’ve never required this before.” The elderly customer replied. The teller, faced with a crowded bank full of impatient customers, snapped, “Well, that’s the new rule. I don’t make them. I just dish them out.” “But I’ve been a customer in the bank for many years” the man persisted. “The least you can do is to validate it like you used to.” “You heard me, Mister. You got a problem with that, see the manager. I have a lot of people waiting behind you. If you could move along, that would make this morning go a little easier.” The flannel shirted gentleman made his way to the end of the long line of waiting customers, and once again inched his way back towards the teller’s booths. When he finally arrived, he approached the first available teller, withdrew $4.2million and went across the street to deposit it in another bank.

The teller’s attitude cost the bank $4.2 million! Never underestimate the destruction that can be wrought by a poor attitude.

I will pay a man more for his attitude and his ability to get along with others than for any other skill he may possess.

Yesterday, I had an experience with a taxi driver. He picked me up in front of my hotel room to see a friend in what I’ll later find out to be the remote part of town. We agreed on a price (which in my opinion was already on the high side) and then we set off. We spent over 30 minutes trying to locate the place all to no avail. Network was bad there also, so I couldn't call. This guy kept turning, reversing and asking people for the place. There was not a single time in the trip when he complained! Not once. Even when I gave up and told him to head back to the hotel, he insisted we try one more time. That was when we were able to locate our destination. The guy opined that since it was already late, he’ll wait and pick me up if I didn’t mind. “Of course not” I told him. Throughout the time I was with him, he left a positive impression on me about having the right attitude. I wouldn’t have been too surprised if he went on and on complaining. I was already doing that! When he dropped me at the hotel, he asked me to please add some money on top of our previous arrangement. I paid him more than double what we agreed and still felt I had not paid him enough. I wasn’t paying for the ride. I was paying for his attitude!

Attitude can make or mar your business. As a manager or an entrepreneur, you need to be careful who works for you and with you. My advice is that you value attitude even more than skills. Your employees attitude is even more important that technology. John D. Rockfeller once said, “I will pay a man more for his attitude and his ability to get along with others than for any other skill he may possess”.

Attitude is a critical factor for success (personal and business) and the one we have the most control over. As Earl Nightingale once said, "Our attitude toward life determines life's attitude towards us."

Go and win with the right attitude