Do What You Say You Will Do!

Working for a multinational in the last couple of years have taught me a lot about making commitments. The rule about making commitments is so simple that it is unbelievable. “Do what you say you will do”! Which part of this simple sentence is difficult to understand? The truth however is that most times, most of us to not keep our commitments. Interestingly enough, people will remember when you break promises, but they don’t remember when you help them out,

People expect you to fulfill your promises. Going out of your way to keep a commitment isn’t going to be remembered. But people will remember when you screw-up. Even if the screw-up is accidental, that broken commitment is going to linger for a lot longer than a spectacular success.

...90% of the world's problems result from people failing to keep their commitments.

It’s easy to forget this imbalance when you make commitments. Since breaking commitments has a much larger weight than helping out, it’s important to do what you say you’ll do. Usually you can’t repair a screw-up with a single offer to help out. It is astonishing that 90% of the world's problems result from people failing to keep their commitments. Heads of state, CEO's, family members and friends, every missed goal or uncompleted task can be traced back to someone not keeping their end of the bargain.

We all make commitments every day. Some seem small and insignificant-agreed upon time to meet, a promise to run an errand or a promise to follow-up. Others are ostensibly bigger and more important-a formal contract or legal document, etc. It is important to consider all commitments equally important, because this is the way trust is built and maintained. A person's reputation is built upon their ability to make and keep commitments. Your life will work better when commitments are carefully made and diligently kept.

Following this basic advice, there are a few conclusions about being a more reliable person and making sure your relationship accounts don’t go into debt:

Make Promises Infrequently

Don’t be hasty with your commitments. If something is important to someone, make sure that there is an almost 100% certainty you will be able to follow through. It’s better to explain, in advance, reasons that would prevent you from committing, than to back out later.

Write Down Commitments

If you make a commitment to do something, you should be writing it down in front of that person. Not only does this help you remember, it signals your level of commitment to the other person. It is not good practice to make offhanded commitments that isn’t stored anywhere.

Don’t Say “Maybe”, When You Mean “No”

If you won’t be able to do something, say so. You may feel you’ve left yourself a clever escape route to avoid making a commitment. But what you’ve really done is made a smaller promise. Backing out of a maybe isn’t a complete screw-up, but it still hurts your relationship more than if you were assertive enough to say “no” in the first place.

If you won’t be able to do something, say so

Don’t Forget Your Ongoing Commitments

Whenever you agree to do anything, the commitment should be placed into your to-do list, calendar or whatever organizing system you have. Even if your commitment didn’t have a specific deadline, keeping track of where you’ve agreed to help is important.

What’s Unimportant to You May be Crucial to Another

It’s easy to evaluate the importance of everything in terms of our own goals. I might get a request from someone that is unimportant to me, but extremely important to that person. It’s easy to push aside items that aren’t priorities for you. But if those items also happen to be priorities for other people, you may break an incredibly important commitment without realizing it.

If People Aren’t Reliable, Call Them on It

I wouldn’t recommend getting into a fight. But if someone is building a deficit in your relationship bank account, let them know. Often busy people won’t even realize they are being completely unreliable. If you let them know that you’re disappointed that they haven’t followed through on their promises that give them the option of gracefully scaling back their commitments or being more responsible in the future. However, be sure to do to others what you want done to you

By paying careful attention to the commitments you make, tracking them and developing the habit of keeping all your commitments you will be known as a person of integrity. Your life and the world around you work in direct proportion to the quality of your commitments.

From the Archives

This past weekend has been an eventful weekend for me. On Sunday, I drove 3 hours to Obafemi Awolowo University, Ile Ife, my alma matter, to speak to over 1000 students, some of which were graduating from school and wanted me to share some of my experiences with them. I had a great time addressing them. I challenged them to aspire for the top of the topmost top, inspite all odds. I was also challenged by some of the things I saw.

On my way to Ife, I did something that I am trying to do more often. I went through one of my diaries – the one I used in 2005. It was an awesome experience. I couldn’t imagine how deep some of the thoughts I had then were. Without mincing words, I would be a much better person if I use 50% of the principles/ thoughts I have in that diary! I will be least 2-3 times better! Can I share some of these with you?

Success is sold in the open market. Let him go and buy who is willing to pay the price for it!

When you are interested in something, you do it only when it is convenient. When you are committed to something, you accept no excuses, only results

A resource is only as strong as his source. A whole lot depends on what/who you are committed to.

Faith is trusting in advance what will make sense only in the reverse

It takes less time to do a thing right, than to explain why you did it wrong.

When a man is wrapped in himself, he becomes a pretty small package.

The death of a seed is the burial of a forest

Greed is not measured by what something costs; it is measured by what it costs you

The quickest way to crush your laurels is to rest on them.

Team work is not about ego. It is about “we go”

The very worst use of your time is to do well what need not be done at all.

Success is more of a consistent common sense than it is of genius

Champions will continue to be champions when they don’t forget the basics

Twenty years from now, you will be more disappointed by the things you didn’t do than by the ones you did do. So, throw off the bowlines. Sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover.

Worry is like a rocking chair. It gets you moving, but to nowhere

I hope you were as blessed as I am going through the list. In the next couple of weeks, I will write more on some of the insights shared here. Till then, keep on keeping on

Powerful Beyond Measure

A couple of months ago, while on a flight (can’t remember to where again), I saw a movie that brought tears to my eyes. Now, I am not easily given to tears. I rarely ever cry. However, on this particular day, my tear glands were not supportive. The flood gate of my tears was thrown wide open and I couldn’t control tears from rolling down my cheeks. I am sure those around me would have wondered why an adult would be crying over a movie. About 3 weeks ago, I was privileged to see this movie again, and I had almost exactly the same feeling all over again. Aren’t you wondering too what movie I am talking about? I am talking about “Coach Carter”, a film directed by Thomas Carter. I strongly recommend you see the movie, if you’ve not seen it already

In 1999, Ken Carter, a successful sporting goods store owner, accepts the job of basketball coach for his old high school in a poor area of Richmond, CA, where he was a champion athlete. As much dismayed by the poor attitudes of his players as well as their dismal play performance, Carter sets about to change both. He immediately imposes a strict regime typified in written contracts that include stipulations for respectful behavior, a dress code and good grades as requisites to being allowed to participate. The initial resistance from the boys is soon dispelled as the team under Carter's tutelage becomes an undefeated competitor in the games. However, when the overconfident team's behavior begins to stray and Carter learns that too many players are doing poorly in class, he takes immediate action. To the outrage of the team, the school and the community, Carter cancels all team activities and locks the court until the team shows acceptable academic improvement. In the ensuing debate, Carter fights to keep his methods, determined to show the boys that they need to rely on more than sports for their futures and eventually finds he has affected them more profoundly than he ever expected.

There was a scene that really moved me. The school board had just voted in favour of ending the lock out imposed by Coach Carter on basketball because of the dismal performance of several of his players in their academics. Before the vote, Coach Carter had already made a speech. He said “You really need to consider the message you're sending this boys by ending the lockout. It's the same message that we as a culture send to our professional athletes; and that is that they are above the law. If these boys cannot honor the simple rules of a basketball contract, how long do you think it will be before they're out there breaking the law? I played ball here at Richmond High 30 years ago. It was the same thing then; some of my teammates went to prison, some of them even ended up dead. If you vote to end the lockout, you won't have to terminate me; I'll quit” After the vote, he headed for the gym to pack a few belongings but was amazed to see all his players in the gym, with their books, reading and helping each other. They opined that though the board forced the gates of the gym opened by their votes, they could not force them to play basketball. Coach Carter was really moved by their action. Just while he was still soaking this in, one of his players, Timo Cruz, who had once had a difficult time with him, stood up and read this quote …

Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine, as children do.

We were born to make manifest the glory of God that is within us. It is not just in some of us; it is in everyone. And, as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others."

I suggest you read this quote, at least 2 more times.

The coach was so moved, almost to tears, and couldn’t help but say “Thanks You” to the whole team. He changed his mind about quitting. The team’s performance in class became much better and they continued winning basketball games, only loosing narrowly in the state finals. Most of them later went on to College and made the best of their lives.

Now, look at the quote again. Our deepest fear is not that we are inadequate. It is that we are powerful beyond measure. What a cool piece of writing. Nothing makes me sadder than someone doing something half minded because they are so scared of what might happen if they put everything into it and fail. You can do anything...yes anything, that you really make up your mind to do. Nothing can stop you, except you. You are powerful beyond measure.

Need I say anything more?

The Law Of Use

Every regular visitor to my blog would have noticed by now that I write a lot about “Laws”. I do this for a number of reasons. First, laws are universal. They apply equally to everyone. They are no respecter of persons. Everyone who jumps up will come down - the colour of his skin is immaterial. Second, laws are inviolable. No one can violate them without suffering the consequences. It takes a higher law to break a lower one. Thirdly, laws are immutable. They do not change. They hold true for ever and are the same anywhere, anyday, any time. This simply means that laws gives predictability to events. If you follow a law strictly, you are guaranteed of the effect/reward.

No one can violate laws without suffering the consequences

I recently read again a story in the holy creed that amazed me. It is often referred to as The Parable of Talents. It opened my eyes to several points on what I call The Law of Use. Can I please share it with you?

A certain man gave each of his three servants an amount of money, “each according to his ability” (Mt 25:15). This man (referred to as The Master) knew their ability and gave them opportunity anyway. His basic expectation to them all was to do business with it and make profit. The 1st one, who had five bags of money went and traded with it and got five more. The 2nd one, who had two bags, did the same thing and got another two. The 3rd servant, who got one bag, dug a hole in the ground and hid his mater’s bag of money there. Later, the master had his servants give account of what they had done with the resources at their disposal. In the same vein like this story, God has given us all something (ability, resource, insight, revelation), and he holds us accountable for what we do with it. One day, he will ask us to give an account.

The 1st two servants gave good accounts of what they had done with their talents and how they had made a 100% profit with it. The account given by the 3rd servant is worth examining. He said “Master, I knew you were a harsh man, harvesting crops you didn’t plant and gathering crops you didn’t cultivate. 25 I was afraid I would lose your money, so I hid it in the earth. Look, here is your money back.” (Mt 25:24-25).

If you use the resources available to you, you will improve those resources and develop new ones.

Take note of a couple of points

- The servant claimed he acted out of fear of the master; he placed emphasis on master’s perceived hardness. He was shifting blames and justifying his actions.

- I suggest two motives: fear (servant afraid for his own well-being), or laziness (little wonder the master did not give him much responsibility even from the beginning).

- If servant was afraid but aggressive, he would have done whatever was necessary to earn a profit; but he was lazy, so he simply tried to protect himself.

- Master’s evaluation: “You wicked and lazy servant!” It is wicked to leave resources at your disposal unused! Hmmm……aren’t you wicked too? What are you doing with all the untapped resources at your disposal? I think it’s bearable to be called lazy. But wicked? That’s not a good title!

- Quantity wasn’t as big a problem as laziness: “You should have put my
money on deposit with the bankers, so that when I returned I would have
received it back with interest” It would just have been okay if he made an extra bag of money for his master. He would have made 100% profit too. I am sure that even 50% profit would have showed some efforts and would have been rewarded accordingly.

Can I summarize all the above points in one sentence? Use it or lose it!

God entrusts us all with resources so we can advance his kingdom and he holds us accountable for those resources. If we do not use those resources effectively, we will loose them.

The Law of Use can also apply to our day to day life. It governs the growth of
individuals, corporations and nations. If you use the resources available to you, you will improve those resources and develop new ones.

Exercise your muscles and they become stronger.

Submit yourself to training and you improve your abilities.

Read Bible and pray and you will grow spiritually.

Exercising 5 minutes once a month won’t do much for you; exercising 15mins daily for 6 months will work “miracles”

Invest money at 8% for one week, have little to show for it; invest it for 1 to 2 years and you get a good return on investment.

Even with a small, insignificant beginning, applying Law of Use can produce great results.

Shalom!

The Law of Continuous Improvement

I just got back home from the office a few minutes ago. I am sitting down on a chair going though an old album of mine. It contains several pictures I took while in school (Obafemi Awolowo University, Ile Ife, Nigeria). 8 years ago, these were my best pictures. The suits and ties I wore in those pictures were my very best. If I wear the same suit and tie today, several of my friends and colleagues will surely have a good laugh! Even now, I am smiling all by myself! In all honesty, I have improved! Things have changed drastically.

If you use yesterday’s ideas to do business today, you won’t be in business tomorrow

I am reminded of a quote I heard at about the time frame I was talking about. Is says “If you use yesterday’s ideas to do business today, you won’t be in business tomorrow”. What a powerful statement. It is expedient for each and everyone to improve continuously in order to be able to succeed in the 21st century. No one achieves excellence in life and in business without a strong commitment for continuous improvement. Infact, the more you improve yourself, your systems and your processes, the better the results you get.

I learnt a vital lesson this week. I was in a training that raised my curiosity about the history of Olympic long jumpers. I have since done a research and what I found out is interesting. Permit me to share it with you.

The high jump is an athletics (track and field) event in which competitors must jump over a horizontal bar placed at measured heights without aid of any devices. It has been contested since the Olympic Games of ancient Greece. Over the centuries since, competitors have introduced increasingly more effective techniques to arrive at the current form.

The earliest technique used by high jumpers was the scissors jump. With this method, a record height of 1.68m was jumped. It took the introduction of another jump technique, the eastern cut off, to be able to break this record. With the eastern cut off technique, American M.F Sweeney raised the world record to 1.97m in 1895. Another American, M.F Horine had to develop another more efficient technique, called the western roll, to increase the world standard to 2.01m in 1912. His technique predominated through the Berlin Olympics of 1936, in which the event was won by Cornelius Johnson at 2.03 m (6' 8"). American wunderkind John Thomas pushed the world mark to 2.23 m using the straddle technique, an improvement of all former techniques. Straddle jumpers took off as in the Western roll, but rotated their (belly-down) torso around the bar, obtaining the most economical clearance to date. Straddle-jumper Charles Dumas broke the elusive 7' (2.13 m) barrier in 1960. Other great jumpers followed suit with record around 2.13m and 2.28m.

It wasn’t until the 1968 Olympics that Dick Fosbury, who used an improved technique, called the Fosbury flop, beat the world record again. Taking advantage of the raised, softer landing areas by then in use, Fosbury added a new twist to the outmoded Eastern Cut-off. He directed himself over the bar head and shoulders first sliding over on his back and landing in a fashion which would likely have broken his neck in the old sawdust landing pits. After he used this Fosbury flop to win the 1968 Olympic gold medal, the technique began to spread around the world, and soon floppers were dominating international high jump competitions.

What is the greatest learning in this study? It’s quite simple. In order to move to the next level of results, you need to continuously improve your techniques, methods, processes or even yourself. Do you hope to make waves in this world? Do you hope to smash some records? If you do, then, you need to commit yourself to continuous improvements.

In order to move to the next level of results, you need to continuously improve your techniques, methods, processes or even yourself.

I have attempted to explain the need for continuous improvement in this piece. In my next post, I will share my ideas on the tools necessary to improve on a continuous basis – either as an individual, as a team, as a company, or even as a nation.

Till then, see you at the top of the topmost top.

The Law Of Multiple Rewards

Life is governed by laws. These laws are universally binding and have no respect for age, location, religion, nationality or financial status. Whether you throw up a stone in California or in Fiji Island, it will come down!

There is one of life’s great laws that I have particularly found interesting. It is called the law of multiple rewards. It is an extension of the Biblical law that says that if you sow well, you will reap well. However, it has a unique part. Here it is - not only does it suggests that we'll all reap what we've sown, it also suggests that we'll reap much more! No wonder when you plant seeds of maize, you harvest a tree or even a forest of maize. For every disciplined effort, there are multiple rewards.

What a concept! If you render unique service, your reward will be multiplied. If you're fair and honest and patient with others, your reward will be multiplied. If you give more than you expect to receive, your reward is more than you expect. But remember: the key word here, as you might well imagine, is discipline.

Everything of value requires care, attention, and discipline. Our thoughts require discipline. We must consistently determine our inner boundaries and our codes of conduct, or our thoughts will be confused. And if our thoughts are confused, we will become hopelessly lost in the maze of life. Confused thoughts produce confused results.

Remember the law: "For every disciplined effort, there are multiple rewards." Learn the discipline of writing a card or a letter to a friend. Learn the discipline of paying your bills on time, arriving to appointments on time, or using your time more effectively. Learn the discipline of paying attention, or paying your taxes or paying yourself. Learn the discipline of having regular meetings with your associates, or your spouse, or your child, or your parent. Learn the discipline of learning all you can learn, of teaching all you can teach, of reading all you can read.

For each discipline, multiple rewards. For each book, new knowledge. For each success, new ambition. For each challenge, new understanding. For each failure, new determination. Life is like that. Even the bad experiences of life provide their own special contribution. But a word of caution here for those who neglect the need for care and attention to life's disciplines: everything has its price. Everything affects everything else. Neglect discipline, and there will be a price to pay. All things of value can be taken for granted with the passing of time.

That's what we call the Law of Familiarity. Without the discipline of paying constant, daily attention, we take things for granted. Be serious. Life's not a practice session.

If you're often inclined to toss your clothes onto the chair rather than hanging them in the closet, be careful. It could suggest a lack of discipline. And remember, a lack of discipline in the small areas of life can cost you heavily in the more important areas of life. You cannot clean up your company until you learn the discipline of cleaning your own garage. You cannot be impatient with your children and be patient with your distributors or your employees. You cannot inspire others to sell more when that goal is inconsistent with your own conduct. You cannot admonish others to read good books when you don't have a library card.

The most valuable form of discipline is the one that you impose upon yourself. Don't wait for things to deteriorate so drastically that someone else must impose discipline in your life. Wouldn't that be tragic? How could you possibly explain the fact that someone else thought more of you than you thought of yourself? That they forced you to get up early and get out into the marketplace when you would have been content to let success go to someone else who cared more about themselves.

Your life, my life, the life of each one of us is going to serve as either a warning or an example. A warning of the consequences of neglect, self-pity, lack of direction and ambition... or an example of talent put to use, of discipline self-imposed, and of objectives clearly perceived and intensely pursued.

Keep on winning!