Sunday, August 24, 2008

Be Committed to Your Commitments

Working for a multinational in the last couple of years have taught me a lot about making commitments. The rule about making commitments is so simple that it is unbelievable. “Do what you say you will do”! Which part of this simple sentence is difficult to understand? The truth however is that most times, most of us to not keep our commitments. Interestingly enough, people will remember when you break promises, but they don’t remember when you help them out,

“Do what you say you will do”!

People expect you to fulfill your promises. Going out of your way to keep a commitment isn’t going to be remembered. But people will remember when you screw-up. Even if the screw-up is accidental, that broken commitment is going to linger for a lot longer than a spectacular success.It’s easy to forget this imbalance when you make commitments. Since breaking commitments has a much larger weight than helping out, it’s important to do what you say you’ll do. Usually you can’t repair a screw-up with a single offer to help out.

Let me share with you a few ideas that could help in making you a more reliable person and making sure your relationship accounts don’t go into debt:

Make Promises Infrequently

Don’t be hasty with your commitments. If something is important to someone, make sure that there is an almost 100% certainty you will be able to follow through. It’s better to explain, in advance, reasons that would prevent you from committing, than to back out later. I am not trying to suggest that you should run away from commitments. All I am saying is that you should keep your commitments to the level which you can deliver on!

Write Down Commitments

If you make a commitment to do something, you should be writing it down in front of that person. Not only does this help you remember, it signals your level of commitment to the other person. It is not good practice to make offhanded commitments that isn’t stored anywhere.

Don’t Say “Maybe”, When You Mean “No”

If you won’t be able to do something, say so. It is better to say No, than to say Yes and still not do it. You may feel you’ve left yourself a clever escape route to avoid making a commitment. But what you’ve really done is made a smaller promise. Backing out of a maybe isn’t a complete screw-up, but it still hurts your relationship more than if you were assertive enough to say “no” in the first place.

Don’t Forget Your Ongoing Commitments

Whenever you agree to do anything, the commitment should be placed into your to-do list, calendar or whatever organizing system you have. Even if your commitment didn’t have a specific deadline, keeping track of where you’ve agreed to help is important. Keep other commitments you have in perspective before making any new one. Don’t forget ongoing commitments because you want to make someone happy.

What’s Unimportant to You May be Crucial to Another

It’s easy to evaluate the importance of everything in terms of our own goals. I might get a request from someone that is unimportant to me, but extremely important to that person. It’s easy to push aside items that aren’t priorities for you. But if those items also happen to be priorities for other people, you may break an incredibly important commitment without realizing it. Once you have made a commitment to get it done, keep to your commitment. Forget how important or unimportant it seems t you.

If People Aren’t Reliable, Call Them on It

I wouldn’t recommend getting into a fight. But if someone is building a deficit in your relationship bank account, let them know. Often busy people won’t even realize they are being completely unreliable. If you let them know that you’re disappointed that they haven’t followed through on their promises that give them the option of gracefully scaling back their commitments or being more responsible in the future. However, be sure to do to others what you want done to you.


Laolu Ojed said...

You are very right sir. Many of us dont want to hurt people by saying 'No', so we say 'Maybe'. But the irony is that we actually do hurt them when we eventually dissappoint them. Thank you for that reminder.

Benin said...

Yes, hi Tope! Great post. This is one that has both a personal and a professional application and like the reader said before many times we don't want to hurt someone's feelings so we give non-committal answers when asked to do something that we don't want to do for someone.

But as Ojed said we hurt them when they learn that we were just saying that to appease them.

Then there are times that we genuinely want to help and at the time of committing we are really emotional and excited about committing but forget about how many other obligations we have that will make it tough to complete this new one.

Great post!

You are destined for the top of the topmost top! See you there!!